Choosing a licensed home health agency in Miami-Dade is an important administrative decision. Families can compare agencies by service area, licensing, certification, communication, referral process, privacy practices, and the ability to explain coverage questions without making promises.
Verify the agency’s official profile
Ask for the agency’s legal name, Florida license information, service area, and certification details. Ameri-Care Professional Service, Inc. is AHCA-licensed, CHAP-accredited, and Medicare and Medicaid certified. Families should still verify the information that applies to their specific referral and payer.
Ask what services and disciplines are offered
Ask whether the agency provides the discipline requested by the provider, whether it serves the patient’s ZIP code, and how it handles referrals for nursing, physical therapy, occupational therapy, speech-language pathology, medical social work, or other services. Availability can depend on staffing and the patient’s plan.
Compare the referral and communication process
- Is there a clear phone number for intake questions?
- Who explains authorization and scheduling?
- How are provider updates communicated?
- Which documents must be sent securely?
- What happens if the agency cannot accept the referral?
Look for clear coverage boundaries
A responsible agency should explain that a referral does not guarantee eligibility, authorization, admission, staffing, or payment. Medicare Advantage, Medicaid managed care, commercial insurance, and private-pay arrangements may have different rules. Ask the agency or plan to confirm the specific benefit and network requirements.
Protect privacy from the first contact
Do not send medical records, policy IDs, Social Security numbers, or diagnoses through public chat or ordinary email unless the agency has specifically confirmed a secure process. Use the secure referral channel for protected information.
Ameri-Care Professional Service, Inc. serves Miami-Dade County. Call 305.826.8800 or visit the secure Patient Referral Form to begin an administrative referral conversation.
Related: what happens after a referral and Medicaid managed care questions.
This article is educational and does not guarantee eligibility, authorization, staffing, admission, coverage, employment, or payment. For emergencies, call 911.